We help people get better results from their work by arguing constructively and creatively. When barriers to effective communication come down, conflict can be managed productively.
When people feel confident of their ability to speak their truth and resolve issues among themselves at the root level, they spend far less time in the covert activities engendered by unacknowledged conflict. They are then freed up to be genuinely engaged in their working lives.
We use facilitation, organizational planning, team building, training and coaching activities – with a particular focus on workplace conflict management – designed to improve business results. For clients in both the non-profit and commercial sectors, we believe that developing employees’ capabilities enhances the organization’s productivity and profitability.
We base our work on these fundamental principles:
- respect and fairness for all.
- clear spoken and written communication – through open channels.
- comprehension of how interpersonal relationships are built and maintained, and
- the ability to handle relationships in ways that obtain and sustain cooperation, while realizing mutual goals and objectives.
CJS Communications operates in the sweet spot where individual growth, through training and development, intersects with an organization’s needs and desires for productivity and profitability. Called human performance improvement, this sweet spot shows up in the quality movement, organization development, and in project management initiatives.
Whatever the route, all roads lead to engaged employees applying themselves to achieve overarching goals for the benefit of everyone involved.
Carol J. Sutton Cert.ConRes.
An organizational communication specialist, Principal Carol J. Sutton holds certificates in mediation and conflict resolution (Cert.ConRes.) from the Justice Institute of British Columbia.
Her career began in marketing communication and senior communications counsel, which formed the original basis of CJS Communications Inc. Carol earned a degree in public relations, cum laude, from Boston University, and achieved both Canadian Public Relations Society public relations accreditation (APR) and admission to the College of Fellows (FCPRS). She is an active member of the Human Resources Management Association (of BC).
Associates & Resources
CJS Communications Inc. is honoured to be associated with the following business partners. If their specialties are of interest to you, please just let us know and we will be happy to put you in touch with them.
- BestPeopleWin and RevTurbo Selling System, Pauline O’Malley, www.bestpeoplewin.com
- Kewl Consulting, Diana Llorente, www.kewlconsulting.com
- MOR Directions, Maureen O’Reilly, www.MORdirections.com
- Support Services Unlimited, Donna Denham, www.ssulive.com
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Copyright(c) 2015 Carol J. Sutton Cert.ConRes.